Gain operational efficiency with AIOps

Deliver high-performance business services with visibility and AIOps

Gain visibility, manage health, and optimize digital assets and services with AIOps.

Go beyond “lights on” with Artificial Intelligence

Deliver business service health with AIOps. Gain visibility across your infrastructure and applications. Optimize spend on cloud usage and software licenses.

What is AIOps?

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Artificial Intelligence for IT Operations (AIOps, per Gartner) uses big data and machine learning to optimize operations. AIOps can process a huge volume of event and performance metrics data and distill it down to a few actionable alerts.
ServiceNow reduces event noise by removing redundancy across the board. Then, proprietary machine-learning algorithms prioritize alerts. Relevant past data, metrics, and rich insights guide you to the causal conditions and root cause—eliminating the need to work across multiple tools.
A smart solution should also guide you to meaningful actions to fix the root cause. ServiceNow takes this to the next level with remediation options that can be automatically orchestrated and opportunities for automation across different teams in IT.
Execute tasks faster and more efficiently, even though the tasks themselves may not change materially. A successful AIOps solution leads to outcomes that significantly improve your operational metrics.

Gain end-to-end visibility of your IT estate

Understand the impact of making an operational change. Approach audits with confidence. Obtain near real‑time visibility into the true state of services with AIOps.

Deliver business service health with AIOps

See which services are impacted and significantly shorten mean time to resolution (MTTR) with real‑time analytics, machine learning, and automated remediation.

Take control of spend and governance

Manage cloud resources to meet the budget and compliance requirements of your organization. Reduce software spend and minimize software license risk.

Go beyond legacy tools with AIOps

Use advanced technology across IT operations to deliver high‑performance services that create amazing experiences throughout the enterprise.

Gartner Report

““…I&O leaders can use AIOps tools to provide a consistent view of monitoring data to improve collaboration and resolution times."

Gartner, Use AIOps for a Data Driven Approach to Improve Insights from IT Operations Monitoring Tools, 19 November 2018, Padraig Byrne, Pankaj Prasad

Don’t just take our word for it

See how companies like yours have created an end-to-end AIOps experience.


Raymond James reduces risk

Single system of record accelerates data gathering from weeks to near real-time.


CHS saves millions

Taking control of software assets results in license true-up cost savings of 40%.


TransAlta transforms IT

Shift from silos to service-oriented delivery results in 80% fewer outages.


Symantec gains insights

Discover how AIOps enhances visibility and improves employee experiences.

Solutions for more agile, efficient services and software

Gain visibility with ITOM

IT Operations Management (ITOM)

Make IT a proactive business partner. Get visibility, health, and optimization for your digital services.


Software Asset Management (SAM)

Take control of licenses by procuring, managing, and optimizing software needs aligned with the business.

ServiceNow IT Service Management

IT Service Management (ITSM)

Consolidate legacy systems to elevate the service experience, increase productivity, and achieve new insights.

Now Platform

Now Platform

The foundation for AIOps, ServiceNow solutions, certified partner apps, and custom app needs.

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The Future of Work is now

Discover new ways to inspire innovation at this engaging ServiceNow event.

Featured Resources


AIOps for a healthy CMDB

Learn the secrets of successfully deploying a healthy CMDB to increase operational efficiency.


Reduce outages with AIOps

Discover how to employ an AIOps approach to help your organization reduce service outages.


Transform IT with AIOps

See how Thames Water unlocked productivity and moved from reactive to predictive workflows.


Why ITSM, ITOM, and AIOps Belong Together

A unified approach to IT improves operational efficiency with historical context from ITSM, artificial intelligence with AIOps, and a proactive approach with ITOM.


Keep pace with AIOps

Once a buzzword, AIOps has become table stakes. How does IT keep up with the page of innovation?

Talk to an expert

Gain full visibility into your software and IT assets. Resolve issues faster with service-level intelligence through machine learning. Deliver high-performance services.

Explore more:    ITSM  Customer Service

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