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Gain operational efficiency with AIOps

Deliver high-performance business services with visibility and AIOps

Gain visibility, manage health, and optimize your digital assets and services.

Go beyond "lights-on" with an intelligent operations experience.

Gain visibility across your infrastructure and applications. Deliver business service health with AIOps. Optimize spend on cloud usage and software licenses.

Gain end-to-end visibility of your IT estate

Understand the impact of making an operational change. Approach audits with confidence. Obtain near real‑time visibility into the true state of services.

Deliver business service health with AIOps

See which services are impacted and significantly shorten mean time to resolution (MTTR) with real‑time analytics, machine learning, and automated remediation.

Take control of spend and governance

Manage cloud resources to meet the budget and compliance requirements of your organization. Reduce software spend and minimize software license risk.

Go beyond legacy tools with AIOps

Use advanced technology across IT operations to deliver high‑performance services that create amazing experiences throughout the enterprise.

IDC InfoBrief on optimized ITOM

IDC InfoBrief

IT executives are investing in intelligent operations…In a cloud-based world, analytics enable ITOM to scale…reduce event noise and predict service failures.

IDC InfoBrief, The Journey Towards Optimized IT Operations, Stephen Elliot, November 2018

Don’t just take our word for it

See how companies like yours have created an end-to-end AIOps experience.

FINANCIAL SERVICES

Raymond James reduces risk

Single system of record accelerates data gathering from weeks to near real-time.

HEALTHCARE

CHS saves millions

Taking control of software assets results in license true-up cost savings of 40%.

ENERGY

TransAlta transforms IT

Shift from silos to service-oriented delivery results in 80% fewer outages.

MEDIA AND ENTERTAINMENT

Time Warner extends ITSM

Unified platform with event management reduces event noise by 90%.

Solutions for more agile, efficient services and software

Gain visibility with ITOM

IT Operations Management (ITOM)

Make IT a proactive business partner. Get visibility, health, and optimization for your digital services.

SAM

Software Asset Management (SAM)

Take control of licenses by procuring, managing, and optimizing software needs aligned with the business.

Now Platform

Now Platform

The foundation for AIOps, ServiceNow solutions, certified partner apps, and custom app needs.

Join us at a live event

SERVICENOW EVENT

Now at Work coming to you

Join a global event near you to unlock the power of modern digital workflows.

SERVICENOW EVENT

The Future of Work is now

Discover new ways to inspire innovation at this engaging ServiceNow event.

Featured Resources

EBOOK

Need to build a healthy CMDB?

Check out “Configuration Management and CMDB for Dummies - ServiceNow Special Edition Ebook”

EBOOK

Now on Now: ITOM + ITSM

Service-aware IT operations improves visibility, reliability, and agility with artificial intelligence.

WEBINAR

Walmart Best Practices

Discover the four stages of planning a successful CMDB deployment.

EBOOK

5 steps to a healthy CMDB

Learn the secrets of successfully deploying a healthy CMDB to increase operational efficiency.

WEBINAR

Expedia Best Practices

Populate, maintain, and add automation to your CMDB with ServiceNow Discovery.

Talk to an expert

Gain full visibility into your software and IT assets. Resolve issues faster with service-level intelligence through machine learning. Deliver high-performance services.

Explore more:    ITSM  Customer Service

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