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Service Portal Fundamentals

Create and Configure a Service Portal

Quick Facts

Certification: No

Duration: 2 Days

Cost: $1,700

Summary

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two‑day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox. Participants will:

  • Explore all aspects of the Service Portal application
  • Learn how to re‑configure an existing portal
  • Review the Service Portal framework
  • Create new Service Portals, Themes, Pages, and Menus, and Search Sources
  • Understand how to use and create Widgets
  • Re‑use existing Portal components
  • Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination
  • Configure other aspects of the platform to enhance a Service Portal
  • Review newly supported Service Portal features including Automated Test Framework and Guided Tours

These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.

Who Should Attend

This course is designed for low‑code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization's services online.

Prerequisites

Completion of the ServiceNow System Administration course with 6‑plus months of hands‑on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

  • Scripting in ServiceNow
  • AngularJS
  • Bootstrap
  • CSS
  • HTML

Certification

This course does not offer certification.

Class Schedule

Two days (9:00am – 5:00pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. Pricing is per individual student up to a maximum of 20 students. Please contact us at training@servicenow.com for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to training@servicenow.com with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hours to request credit card information and confirm course registration.

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