Boost process and end user productivity, drive enablement and realize the full value of the Now Platform®.
A key measure of a successful implementation is the seamless adoption of new processes and supporting technology. That’s why it’s so important for your team to be aligned and working towards the same goal with your ServiceNow implementation. We’re here to help you prepare your business and users for the upcoming implementation to enhance performance and achieve overall business value. With the experience of thousands of implementations of all sizes and levels of complexity, our agile approach accelerates user adoption, removes barriers, and paves the way for success.
Ensuring that process users are fully trained is critical to the success of your business. The training we create is customized according to your specific implementation of a ServiceNow application and can be delivered in many formats, matching your enablement strategy. Accelerate your time‑to‑value through innovative and engaging training that increases user adoption, encourages software utilization and, helps ensure project success. Whether you are planning to go live with ServiceNow or onboarding new employees to ensure consistency, process user training is key.
Training is available for the following processes:
Custom Training Delivery Options
Training packages scale from a small group of process users or internal trainers to thousands of process users spread across the globe. Training is delivered via various formats including in‑person, virtual, on‑demand, and train‑the‑trainer.
Custom guided tour (beta): Just‑in‑time application support within ServiceNow applications to help users perform tasks in real‑time. Custom Guided Tours are used post‑training to reduce the need for live support and provide your users with answers as quickly as possible.
Quick reference card (QRC): Highlights important details from the training slides and streamlines post go‑live support. Delivered electronically in PDFor through mobile device access.