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ServiceNow Custom Training and Adoption

Boost user productivity and drive enablement to realize the full value of ServiceNow.

Summary

A key measure of a successful implementation is the seamless adoption of new processes and supporting technology. That’s why it’s so important for your team to be aligned and working towards the same goal with your ServiceNow implementation.  We’re here to help you prepare your business and users for the upcoming implementation to enhance performance and achieve overall business value. With the experience of thousands of implementations of all sizes and levels of complexity, our agile approach accelerates user adoption, removes barriers, and paves the way for success.

Custom Training

Ensuring that process users are fully trained is critical to the success of your business. The training we create is customized according to your specific implementation of a ServiceNow application and can be delivered in many formats, matching your enablement strategy. Accelerate your time‑to‑value through innovative and engaging training that increases user adoption, encourages software utilization and, helps ensure project success. Whether you are planning to go live with ServiceNow or onboarding new employees to ensure consistency, process user training is key.

Training is available for the following processes:

Custom Training Delivery Options

Training packages scale from a small group of process users or internal trainers to thousands of process users spread across the globe. Training is delivered via various formats including in‑person, virtual, on‑demand, and train‑the‑trainer.

Go-Live Support

Custom guided tour (beta): Just‑in‑time application support within ServiceNow applications to help users perform tasks in real‑time. Custom Guided Tours are used post‑training to reduce the need for live support and  provide your users with answers as quickly as possible.

Quick reference card (QRC): Highlights important details from the training slides and streamlines post go‑live support. Delivered electronically in PDF or through mobile device access.

Adoption Services

Adoption Toolkit: The ServiceNow Adoption Toolkit, included with Success Packages or purchased individually, gives you a head start to enable change in your organization and educate your stakeholders and process users. The toolkit provides a framework you can customize to best fit your organizational needs, and will help you build awareness of how ServiceNow can improve your everyday processes.

Change Enablement Packages: ServiceNow experts will step you through the process of change enablement within your organization to increase your time to value and accelerate adoption. Our structured approach to managing change will remove barriers, identify and mitigate risks, and pave the way for a successful ServiceNow roll out.

Additional Resources:
Custom Training and Adoption Datasheet 
Training and Adoption Offerings
Guide to Learning Credits

Please contact ServiceNow for more information or send an email to training@servicenow.com.

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