SAM

Improve performance with advanced support. Get technical guidance and analysis from experts who are familiar with your environment—and business goals.

Get out in front of issues and discover opportunities.

What you get with Support Account Management Services

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Active management

Maintain continuity and resolve problems, changes, and enhancements quickly.

Oversight and advocacy

Count on us to coordinate, oversee, and escalate issues for fast resolution.

Improved performance

Get reporting and frequent operational reviews for maximum availability.

Smooth transitions

Manage upgrades and other major events successfully with proven strategies.

Proactive solutions

Identify potential performance issues to reduce and prevent end-user impact.

Personalized support

Your support account manager is focused on your solution and business goals.

Choose a package

Flexible, advanced packages enhance standard‑level customer support.

Professional

(3)
Escalation oversight and management
  • Support resource (shared)*
  • Active management of incidents, problems, changes
  • Operational review (bi-weekly)
  • Performance management and recommendations
  • Comprehensive platform review
  • Upgrade planning and assistance
  • Onsite reviews

Enterprise

(7)
Performance management and upgrades
  • Support resource (designated)*
  • Active management of incidents, problems, changes
  • Operational review (bi-weekly)
  • Performance management and recommendations (weekly)
  • Comprehensive platform review
  • Upgrade planning and assistance
  • Onsite reviews (2/year)

Premier

(7)
Dedicated support and optimization
  • Support resource (dedicated)*
  • Active management of incidents, problems, changes
  • Operational review (weekly)
  • Performance management and recommendations (daily)
  • Comprehensive platform review
  • Upgrade planning and assistance
  • Onsite reviews (4/year)

Connect with the pros

Get set up with a support account manager and explore more ways we can help.

Let’s Get Started
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