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Workplace solutions to manage facility services

Workplace Service Delivery

Deliver modern digital services for the distributed workplace.

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Workplace Service Delivery

Keep your workplace running smoothly with a multi-channel, mobile-enabled solution. Automate requests, reservations, and repairs so you can focus on what’s important.

Create the ultimate workplace service experience.

Deliver modern workplace services

Floor plan for booking conference rooms and workspaces

Use your space wisely

Plan and optimize for the evolving workplace with smart tools to configure floor space, meeting room use, and other real estate needs.

Find Out How
Technology to integrate support for building services

Offer easy access to services

Give your workforce the simplicity of interactive maps and automated tools for visitor management, requests, and reservations. Access services anytime, anywhere.

See 4 Key Steps
Streamlined assignments for work environment services

Manage requests efficiently

Give employees the help they need, when they need it. Route workplace requests to the right team member, department, or vendor for effective, efficient assistance.

Dashboard view of maintenance, meeting space, and more

Make better decisions

Get a real-time view of workplace services, requests, assets, and cases to uncover valuable insights, trends, and opportunities.

Deliver modern workplace services

Floor plan for booking conference rooms and workspaces

Use your space wisely

Plan and optimize for the evolving workplace with smart tools to configure floor space, meeting room use, and other real estate needs.

Find Out How
Technology to integrate support for building services

Offer easy access to services

Give your workforce the simplicity of interactive maps and automated tools for visitor management, requests, and reservations. Access services anytime, anywhere.

See 4 Key Steps
Streamlined assignments for work environment services

Manage requests efficiently

Give employees the help they need, when they need it. Route workplace requests to the right team member, department, or vendor for effective, efficient assistance.

Dashboard view of maintenance, meeting space, and more

Make better decisions

Get a real-time view of workplace services, requests, assets, and cases to uncover valuable insights, trends, and opportunities.

Servicing a distributed workforce and workplace requires us to re-think, extend, and digitize many of the service offerings found in the workplace.

Robert Teed
VP, Corporate Services, ServiceNow

Capabilities that scale with your business

Workplace Service Delivery includes key applications and capabilities to deliver modern workplace services.

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Workplace Reservation Management

Let employees reserve workspaces using visual floor maps that show services and availability.

 
 

Workplace Space Management

Manage the workplace environment to optimize floor space, room use, and cleaning schedules.

 
 

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

 
 

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

 
 

Now Mobile

Simplify employee self-service with a native mobile app for requests and actions.

 
 

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

 
 

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand in real time.

 
 

Workplace Space Mapping

Define workspaces and create interactive floor maps to help employees master the onsite workday.

 
 

Workplace Visitor Management

Welcome guests with a simple, automated arrival process your employees can access from anywhere.

 
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Workplace Service Delivery includes key applications and capabilities to deliver modern workplace services

Built on the Now Platform®

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Workflows to automate manual tasks
Automated workflows Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface.
Customizable mobile phone experiences
Modern user experiences Provide a modern experience with personalized mobile apps, self-service portals, and contextual collaboration.
Collection of shapes integrated together
Intelligent automation Use machine learning and AI-powered chatbots to make work easier and more efficient.
ServiceNow latest release fuels business resilience

What’s new in the Paris release

Fuel business agility and resilience with the Now Platform Paris release. Drive growth, strengthen business continuity, and enhance employee productivity.

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Explore the possibilities

See how you can adapt to evolving circumstances and deliver the right digital experiences as employees transition back to the workplace.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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