ServiceNow Vendor Performance Management helps organizations manage, evaluate, and compare vendors. End‑users can use ServiceNow assessment tools to evaluate, score, and rank vendors across a variety of categories such as compliance, product reliability, and user satisfaction. The application creates scorecards incorporating vendor‑related information from ServiceNow Configuration Management Database (CMDB), ServiceNow Asset Management (including procurement), incident and problem records, and any other service management process. Additionally, decision matrices provide aid in the comparison of vendors across multiple categories.
Regular measurement, analysis, and management of vendor performance can cut costs, alleviate risks, drive continuous improvement, and ultimately increase end‑user satisfaction. By incorporating service management information into assessments and reports, deep insight can be gained into how each vendor impacts the business.