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Customer Success
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Resource Management

ServiceNow® Resource Management helps project and resource managers create plans, request staffing for projects, and assign people to specific tasks. It provides a consolidated view of staff availability, allocation, and capacities for all work tracked in any ServiceNow application, including projects, incidents, problems, changes, and even custom applications built on the Now Platform™.

Benefits

View resource availability with real-time information across all resources

Improve resource management with one system that delivers consistent resource management to every IT task and relevant app

Match resources with requirements via calendars, schedules, and flexible allocation

Application Highlights

Gain valuable insight into allocated and requested resources

Gain valuable insight into allocated and requested resources

Gain valuable insight into allocated and requested resources

Respond to resource requests effectively

Respond to resource requests effectively

Respond to resource requests effectively

Resource Forecast over multiple projects

Resource Forecast over multiple projects

Resource Forecast over multiple projects

Feature Details

All
  • Resource Schedule and Calendar

    Establish resource capacities quickly and accurately. Once capacity has been set, each resource can add one‑time or repeating events to the calendar, such as time off, operational work, or planned work. You also can allocate multiple resources to the same task with differing start and end dates.

  • Resource Plans With Workflow

    Request resources from any task in the system. Once requested, workflow helps automate notifications, approvals, and change‑handling in task schedules or requirements.

    Resource plans automatically inherit the information in the task description so requesters can quickly identify individual or groups of resources and estimate the effort needed.

  • Resource Console

    Easily view current allocations, allocate or view availability, and approve or reject completed resource plans using a consolidated interface. One screen lists all resource plans and displays supply and availability information. Information is filtered based on the specific resource plan chosen.

Resources

DATA SHEETS

Resource Management

Resource Management Is Part of…

IT Business Management

Run IT like a business, with project and application visibility, and financial insight.

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