Your organization may be adept at deploying new business services for your users, but how do you know whether the services you are offering are meeting your business objectives or addressing your customers’ needs? Service Level Management gives you performance targets to work towards, but that’s like only knowing your destination without an understanding of how you’re going to get there.
ServiceNow Performance Analytics is the only in‑platform, integrated solution that helps you gain insight and drive continual service improvement across all of your business services. Now, you are able to easily meet and exceed your service levels while delivering higher quality business services to your customers.
Join the ServiceNow Analytics and Reporting team in this On‑Demand webinar to learn how Performance Analytics can:
- Identify process bottlenecks so that you can make changes to drive service improvement
- Publish key leading and lagging indicators to all levels of your organization to help everyone focus on meeting your committed service levels
- Make business service data immediately accessible and actionable so that you can confidently make business decisions