Forrester Consulting determined the Total Economic Impact™ of IT applications—and ServiceNow believes that the results were impressive. The study* delivers a framework to evaluate the real world customer experience and economic impact of switching to ServiceNow, including a $4.2M infrastructure savings over three years with a 7‑month payback and a 229% ROI.
Download to discover how switching to ServiceNow can help IT:
- Achieve 20% Increase in IT fulfiller efficiency
- Reduce high priority incidents by 25%
- Raise employee productivity and see a 25% increase of CSAT scores
- Increase project performance and automation of 20% of services
*The Total Economic Impact™ Of ServiceNow IT Applications, a commissioned study conducted by Forrester Consulting on behalf of ServiceNow, dated June 2019.