Ready to extend your ITSM capabilities? Find out why Forrester calls ServiceNow the “dominant player in the large enterprise market.” As the only player in the research with a KCS v6‑certified knowledge management module, ServiceNow “continuously shapes the ESM market,” and was noted for “one of the clearest and broadest strategic visions out there.”
Download The Forrester Wave™: Enterprise Service Management, Q4 2019 analyst report for an unbiased look at the top 15 ESM vendors, including an analysis of:
- The ESM industry as a whole
- Why ServiceNow was named a leader
- Why enterprise coverage and machine learning are defining the future of ESM
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*The Forrester Wave™: Enterprise Service Management, Q4 2019, Forrester Research, Inc., Charlie Betz, William McKeon‑White, August 23, 2019